Software and B2B · Marketplaces and platforms

Two customer sides, one discovery problem

A marketplace has to win supply and demand at once, and both sides now research the same way: they ask an engine which platform to trust, and they read what existing users say. Category definition is the prize; the platform that the engines describe as the standard answer for its niche compounds, while the second name pays for every user.

Woman arranging printed cards in a grid on an oak desk
What the numbers say

Three facts that shape the plan for marketplaces and platforms

69%

of B2B software buyers chose a different vendor than initially planned because an AI chatbot recommended it.

G2, The Answer Economy, March 2026.
95%

of winning vendors were already on the buyer's day-one shortlist. For a platform, being the default name in the category is the whole game.

6sense, 2025.
2 sides

of the market to convince, each with its own economics, objections and proof requirements, before liquidity does the marketing for you.

Silvengate market analysis, 2026.
Where we usually work

The problems that come up most

Niche B2B and B2C marketplacesSaaS-enabled marketplacesBooking and services platformsSupply-side acquisition and retentionDemand-side SEO, AEO and paidTake-rate and pricing architecture
The operating reality

What the plan has to account for

Marketplace economics forgive almost nothing: acquisition spend on one side is wasted if the other side thins. The plan sequences the constrained side first, measures liquidity rather than sign-ups, and builds the category page layer that makes the platform the cited answer for its niche.

The 10-point B2B audit, point by point

Usually the first three services

Where the scan usually points for marketplaces and platforms

Where does the pipeline actually come from?

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